Sprinklr Architect

Project Role : Application Developer

Project Role Description : Design, build and configure applications to meet business process and application requirements.

Must have skills : Sprinklr

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary :

We are seeking a highly skilled Sprinklr Architect to lead the design, implementation, and optimization of Sprinklr solutions that align with our business goals. The ideal candidate will have deep expertise in the Sprinklr platform, strong technical skills, and experience architecting social media management, customer experience, and digital engagement solutions using Sprinklr Unified AI-powered Contact Center as a Service (CCaaS) platform that enables customer service agents to seamlessly serve customers across digital, social and voice channels, and empowers the leadership to drive transformation.

Roles & Responsibilities :

Strategic & Technical Leadership :

• Design scalable, high-performance architectures using Sprinklr’s Unified-CXM platform for complex CCaaS deployments.
• Lead the end-to-end design and architecture of Sprinklr implementations across multiple business units aligned with company strategy and customer engagement goals.
• Provide strategic guidance on voice architecture, call flows, data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments
• Guide configuration, customization, and integration of Sprinklr modules including social listening, engagement, analytics, and automation.

Collaboration & Consulting

specifications.

Solution Development & Presentation :

Professional & Technical Skills :

o Experience with CI / CD pipelines and DevOps practices is a plus.

Must-Have Skills

1. Hands-on Expertise with Sprinklr CCaaS Platform

– Proven experience configuring, deploying, and optimizing Sprinklr across social, voice, and digital channels.

2. Contact Center Architecture & Integration Skills

– Strong understanding of IVR, omnichannel routing, SIP / WebRTC, CRM (e.g., Salesforce), and API integrations.

3. Solution Design & Stakeholder Engagement

– Ability to lead solutioning discussions, translate business needs into scalable architectures, and present solutions to technical and non-technical audiences.

4. Experience with Sprinklr Voice Workflows and Automation Studio, Proven ability to lead cloud migration from legacy contact center platforms.

Good-to-Have Skills

1. Sprinklr Unified CXM Certification & Training

– Demonstrates formal mastery and platform depth through Sprinklr University or certification programs.

2. Experience with GenAI, LLMs, or RAG in Contact Center Use Cases

– Adds innovation capacity through cutting-edge AI-driven capabilities.

3. DevOps and CI / CD Familiarity

– Helpful for automation, deployment consistency, and operational efficiency in multi-cloud environments.

4. Familiarity with enterprise architecture frameworks (e.g., TOGAF), Experience with AI / ML-based sentiment analysis or predictive routing.

Soft Skills :

o Excellent verbal and written communication skills.

o Strong problem-solving skills and attention to detail.

o Ability to work independently and in a globally distributed team environment.

o Comfortable working in a matrixed organization structure.

Experience :