Senior Program Manager (Non-Tech)

Summary :

The Communications Manager will support internal communications and change enablement strategies to support the successful rollout of strategic initiatives across Industry Solutions Delivery (ISD). This role is responsible for crafting compelling narratives, coordinating readiness materials, ensuring consistent messaging across multiple channels, and developing standard sites and templates. The ideal candidate is a detail-oriented communicator with a strong background in change management, stakeholder engagement, and content development.

Key Responsibilities :

• Internal Communications & Content Development
• Owns the creation of internal communications including newsletters, announcements, and leadership messages (, Full Scope, Newsletters, and executive communications), supporting Enablement Leads and their change and communication initiatives, as well as the organization leader and change management lead in coordinating and standardizing the material.
• Formats and finalizes content for publications, ensuring alignment with Company and ISD tone and branding.
• Develops and maintains SharePoint pages, FAQs, and landing decks for change initiatives.
• Collaborate with Change Practitioners and Project Managers to execute change plans using tools like the ISD Change Management Plan Template and Change management checklist.
• Reviews Full Scope stories, leadership slide decks, and readiness materials for clarity, conciseness, and interest, as well as editing.
• Program Coordination & Stakeholder Engagement
• Partners with Enablement Leads to collate field feedback, align messaging, and support adoption of new tools and processes.
• Coordinates with Enablement Leads and Change Management Lead to ensure timely delivery of communications and readiness assets, aligned to standards, guidance, and best practices.
• Supports project closeout through document, site, and FAQ cleanup and archival.
• Visual and Multimedia Support
• Designs visuals, edits videos, and prepares presentation materials to enhance communication effectiveness.
• Supports “Reinforcement” activities (celebrate success, close-out messages, etc.) by translating impact stories into compelling narratives, connecting to supporting readiness materials, documentation, and FAQs

Required Qualifications :

Preferred Qualifications :

AditiIndia