Branch Head

Purpose of the Role :

This high-impact leadership role is designed for a dynamic business leader to drive profitable growth for a branch in India's emerging markets. The Branch Head will build, scale, and lead a high-performing branch and team within a defined state. The role focuses on customer centricity, operational excellence, regulatory compliance, and expanding reach in non-metro cities and economic hubs.

Key Responsibilities :

Business Growth & P&L Ownership

• Own the Branch P&L through Annual Operating Plan (AOP) delivery, business volumes, collection efficiency, and expense control.
• Lead a team of Customer Account Managers (CAMs) to achieve sales and collections targets.
• Drive sustainable growth across MSME lending products like Loan Against Property (LAP) and Business Loans via the neighborhood lending model.
• Deliver on the annual Branch Scorecard, exceeding benchmarks in pricing, processing fees, CAC, insurance cross-sell, early bucket delinquency management, portfolio performance, renewals, top-ups, balance transfers, audits, customer servicing, and branch administration.
• Use competitive intelligence and local market insights to execute business strategy with speed and precision.

Distribution & Network Expansion

Team Leadership & Capability Building

Risk, Compliance & Operational Excellence

Market Intelligence & Strategic Partnerships

Qualification & Experience :

Skills Required

Branch Management, Business Development, Customer Relationship Management