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Retail Executive South

Retail Executive South

LUXASIAMumbai, MH, IN
5 days ago
Job type
  • Quick Apply
Job description

Key Responsibilities

Driving Sales, Profitability, and Gross Margin Growth

  • Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies.
  • Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth.
  • Interacting with customers, observing requirements, and gathering feedback on customer’s shopping experience.
  • Training and development of associates on standards and product knowledge.
  • Responsible for the growth of underperformance departments / trends through a well-documented improvement plan.

Customer Engagement

  • Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand / customer attachment.
  • Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service.
  • Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback.
  • Maintaining customer requirement data and communicating
  • Visual / Merchandise presentations

  • Assisting and providing ideas in crafting window displays related to the brand offering / theme with a clear and creative message.
  • Responsible for ensuring the store merchandising as per brand standards / guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering.
  • Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity.
  • Inventory Management

  • Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store.
  • Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting.
  • Complying with prescribed in-store / product cycle counts on a timely and accurate basis.
  • Maintain FIFO
  • Operations

  • Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans.
  • Ensuring 100% compliance with SOP
  • Responsible for Customer satisfaction.
  • Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent.
  • Responsible for associate assessment and recognition of talent.
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    Executive • Mumbai, MH, IN

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