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Operations Director

Operations Director

AuthBridgeHaryāna, Republic Of India, IN
1 day ago
Job description

About the role :

  • Manage the operations and customer service delivery process for the assigned projects / clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters
  • Quality assessment & Management

Qualification & Functional Skills :

  • Post-graduation or MBA (Preferred)
  • Excellent verbal and written communication skills.
  • Strong leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

    • Work Experience :

  • Minimum 12 years of relevant experience in Operations with service industry experience
  • At least 7 years’ experience of leading large operations team (BGV operations preferred)
  • Demonstrated ability to analyze, develop, and implement metrics and process enhancements that ensure key performance indicators are aligned with desired outcomes

    • Responsibilities :

    Job Description – Operations Manager (Background Verification)

    1. Lead Daily Operations & Delivery

  • Manage end-to-end execution of employee background checks (employment, education, address, reference etc.) ensuring high productivity, accuracy, and on-time delivery across a large team.

    • 2. Team Leadership, Rostering & Performance Management

  • Handle workforce planning, shift / roster management, allocation of work, and real-time supervision.
  • Drive team motivation, especially during high-volume or stretch periods;

    • build a culture of accountability, speed, and quality.

    3. Quality, Efficiency & Process Improvement

  • Identify bottlenecks, inefficiencies, and quality gaps;

    • redesign processes to improve TAT, reduce rework, and enhance throughput.

  • Build and implement SOPs and best practices to strengthen operational control.

    • 4. Problem-Solving & Escalation Management

  • Act as the go-to problem solver for delivery challenges, client escalations, or internal process breakdowns—ensuring timely root-cause analysis and corrective actions.

    • 5. Operations Vision & Transformation

  • Define the vision for the operations function and build a roadmap to achieve higher efficiency, cost reduction, and a scalable delivery model.

    • 6. Automation, AI & Technology Enablement

  • Drive adoption of automation, AI tools, and workflow optimizations to reduce manual effort, increase speed, and create a tech-first operations engine.
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    Operation • Haryāna, Republic Of India, IN

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