Engineer - technical support

Description

We are seeking a dedicated Engineer - Technical Support to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers, resolving their issues, and ensuring customer satisfaction. If you have a passion for technology and enjoy problem-solving, this role is perfect for you.

Responsibilities

• Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
• Diagnose and resolve hardware and software issues for various products.
• Assist in the installation and configuration of software and systems.
• Document technical issues and solutions in the ticketing system.
• Collaborate with engineering and product teams to improve product quality and user experience.
• Create and maintain technical documentation and user guides.

Skills and Qualifications

Education

Bachelor Of Computer Application (B.C.A), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A)

Skills Required

Troubleshooting, Networking, Sql, Python, Linux, Cloud Services, Scripting, Apis, Virtualization, Monitoring Tools