Provide product support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots,Ocean.Ensure Fault Management, Configuration Management and Performance management of the live products.Ensure 24 7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud.Monitor Cloud-watch logs on AWS and check for all services up-timeGenerate performance reports based on logs and database queries and analyze.Ensure a proper escalation matrix is created and followed for individual productsCreate processes to automatically escalate issues using various channels like SMS / WhatsApp / Viber / email / SNS etc.Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents.Required Experience :
- Education Qualification B.E / B.TECH / MCA
- 8 12 years of experience as a Cloud Engineer
- Should be good team player with good negotiation and persuasive skills.
- Experience of Cloud based projects especially on AWS
- Experience of handling API based microservices architecture
- Must have worked with a messaging company and understand call-flows and technologies involved.
- Hands on working experience on AWS services like Load Balancer,Kinesis,Amazon SQS, AWS Fargate,Code Deploy, Code Pipeline, Code commit,Lambda,DocumentDB, DynamoDB, Aurora DB, Redshift, Elasticache, API Gateway & Route53,Secrets Manager & System manager,Networking : VPC, SG-Group etc.,
- Sound knowledge of Linux , Shell scripting and any database queries (like PostgreSQL etc.).
- Knowledge of incident management, ticketing tools etc.
- Sound knowledge of API tracing, troubleshooting, log analysis for fault localization and detection.
- Must be available on weekends depending on emergency duty assignment (on rotation basis).
- AWS Associate Certification is mandatory
- Make documentation of internal audits and quality assurance activities
Skills Required
Docker, Node.js, Python, Sql