Facilitator / Trainer

About the Company India’s largest café chain and the favourite hangout where the young at heart unwind. Popularly known as CCD. We operate through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. About the Role Looking for an experienced L&D Trainer with hands-on experience in training Baristas and store-level teams. Responsibilities Design & deliver training for onboarding, F&B operations, customer service, and leadership. Drive café-specific initiatives to uplift service quality, hygiene, and safety. Evaluate training effectiveness and ensure ROI. Collaborate with HR & operations teams to roll out impactful programs. Qualifications ✅ 3–7 years of experience in L&D and F&B operations (coffee / QSR brand experience). Required Skills ✅ Proficiency in LMS / e-learning tools & reporting (Excel / Power BI). ✅ Strong understanding of F&B operations, coffee preparation, and safety standards. ✅ Excellent facilitation and communication skills. ✅ Proficiency in Kannada language is a must. ✅ Location : Rest of Karnataka & Kerala Preferred Skills We are seeking professionals who already have experience working in the coffee industry.