[Immediate Start] Application Support Engineer

Resonate is an Australian-founded tech company with a growing presence in India. We

build an enterprise Customer Experience (CX) SaaS platform that helps leading

companies listen to their customers and employees, close the loop faster, and act on

insights. Our Voice of Customer and Voice of Employee platform leverages machine

learning, text analytics, and powerful data visualizations to deliver actionable insights.

We’re trusted by flagship customers globally and continue to grow our brand recognition

in the space.

We’re looking for an Application Support Engineer to strengthen our team in Kochi,

India.

In this role, you will play a crucial part in maintaining and innovating within our cloud-

based SaaS product, hosted 100% on Microsoft Azure.

Responsibilities :

• Support daily operations of cloud environments on Microsoft Azure
• Improve monitoring, stability, and reliability of the platform
• Own incident response end to end
• Identify and implement automation opportunities
• Manage automated and manual deployments
• Maintain, upgrade, harden, and patch VMs
• Document processes and propose new procedures to improve operations
• Handle 2nd and 3rd level service requests
• Collaborate closely within a highly technical, multi-skilled team

Technical Competencies :

About You :

need support

Qualifications :

role

Nice to Haves :

What You’ll Get at Resonate :

This is your chance to join a company entering its next chapter of growth. If you’re a

creative thinker who loves problem-solving and delivering excellence, we’d love to hear

from you.

Please include a short cover letter on why you believe you’re a good fit for this

role

This is an on-site role in our Kochi office

Applicants must be eligible to work in a permanent position in India