HCM Operations Leader

Position Summary – Total Source Tax Operations Leader

The HRO Total Source team manages multiple functions of Tax & HCM. Within the Tax space this team is responsible to manage client’s profile accuracy, Unemployment Insurance & Ensure compliance over agency notices generated for PEO clients. This team is also responsible for managing key areas of the HCM & Payroll functions such as assisting our onshore partners with EE verification, chat team for payroll queries etc.

Key Responsibilities :

• Oversee the daily activities of the Total Source operations within Hyderabad.
• Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved.
• Responsible for taking a lead in escalations and getting on calls with clients whenever required.
• Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations.
• Supervise team and provides direction, feedback and assistance whenever needed.
• Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution
• Drives strong Employee Engagement and ensures grievances from team’s are addressed
• Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics
• Develops talent for the benefit of ADP and his / her own organization
• Identifies clients’ business challenges and the markets they serve and seeks client feedback to make informed business decisions
• Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.

Skills & Competencies