Inside Sales Executive

Accountability & Responsibilities of Role :

Make outbound calls to prospective customers from provided databases or marketing-generated leads.

Understand customer needs and qualify leads to pitch appropriate products or services.

Address objections and convert cold / warm leads into confirmed sales or scheduled follow-ups.

Accurately document customer interactions and outcomes in the CRM system.

Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.

Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.

Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.

Stay informed on product features, promotions, industry trends, and competitor offerings.

Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements :

Educational Background :

Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience :

1–5 years of experience in outbound calling, tele sales, or inside sales.

Experience with CRM systems and sales tracking tools.

Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills :

Strong communication, persuasion, and negotiation skills.

Target-driven with a high level of self-motivation and resilience.