Merchant Trainer & Technical Support (Field)
ConfidentialNanded, Pune, Mumbai30+ days ago
Job descriptionCan visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Eligibility Criteria :
- Candidates should be comfortable in fieldwork.
- Good written and verbal communication.
- Customer-service focus.
- Work Experience in help desk support, tech support, non-tech support, and software support would be required.
- Must have a 2-wheeler and a laptop
- Must be well-versed in the Local Language
Roles and Responsibilities :
Role : Customer Success , Service & Operations - Other
Industry Type : IT Services & Consulting
Department : Customer Success , Service & Operations
Employment Type : Full Time, Permanent
Role Category : Customer Success, Service & Operations - Other
Education
UG : B.Tech / B.E. in Computers, BCA in Computers
Skills Required
Communication Skills, Troubleshooting Skills, Installation And Configuration, Remote Support, Technical Support, field support, Software Support, It Support, Software Installation
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Technical Trainer • Nanded, Pune, Mumbai
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