Customer Coordinator

Company Description

Econovus is India's First Carbon Neutral and Green Packaging Engineering Company, offering eco-friendly and innovative solutions for the automotive, heavy engineering, renewable, defense, and allied industries. Our unique engineering and sustainable packaging solutions help reduce carbon footprints by up to 93% and packaging costs by up to 25%. We hold global certifications such as ISO9001,14001,45001,FSC COC, and achieved carbon neutrality in 2024. Econovus provides tailored export packaging, comprehensive CKD operations management, UN-certified EV and lithium-ion battery packaging, and intelligent returnable packaging solutions.

Role Description

This is a full-time, on-site role for a Customer Coordinator, located in Chennai. The Customer Coordinator will be responsible for managing customer satisfaction and support, ensuring effective communication with clients, and providing exceptional customer service. Day-to-day tasks include addressing customer queries, resolving issues, maintaining customer records, and facilitating smooth operations within the packaging and logistics domain.

Qualifications

• Strong communication and customer service skills
• Experience in providing customer satisfaction and support
• Analytical skills to evaluate customer needs and improve services
• Ability to maintain organized customer records and handle on-site responsibilities
• Excellent interpersonal and problem-solving abilities
• Familiarity with the packaging industry and knowledge of sustainable practices is an advantage
• Bachelor's degree in Business Administration, Communications, or a related field preferred

Skills Required

Analytical Skills, Customer Satisfaction, Problem-solving, Customer Service