Delivery Manager

Job Title – Quality Auditing Manager (Trust & Safety)

Experience : 13–18 Years

Location : Mumbai

Role and Responsibilities

• Quality & Operational Leadership – Drive governance across workflows through deep audits, data-driven evaluations, and continuous improvement to ensure highest policy compliance and operational accuracy.
• Strategic & Stakeholder Management – Align with senior leadership (client & Accenture) to influence business decisions, communicate recommendations, and support near-term and long-term strategic objectives.
• Decision-Making & Ownership – Operate autonomously in designing audit processes, solving complex quality issues, and implementing solutions that significantly impact daily operational performance.
• People & Culture Leadership – Lead large teams or critical workstreams, strengthen collaboration and performance, and build resilience and readiness in a high-pressure Trust & Safety environment with strong wellness support programs.