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Customer Service Specialist
Love PangolinMumbai, Maharashtra, India7 days ago
Job description2–3 years in a customer support or CX role (bonus if it’s in fashion, DTC, or lifestyle brands). Strong communication skills—clear, calm, and genuinely helpful. A proactive mindset and love for problem-solving. Experience with tools like Zendesk, Gorgias, or similar platforms. Flexibility to work across time zones when needed. An eye for design and detail—our customers care about both. Passion for great product experiences, not just quick fixes. A soft spot for smart travel wear (we won’t judge if you’re already a fan). Be part of a growing, design-driven brand that values clarity, motion, and thoughtfulness. Work with a team that’s curious, minimalist, and always on the move. Get gear that works as hard as you do.
Customer Service Specialist
Location : Mumbai
Your Move. We’re Here to Help Them Make Theirs.
At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.
You’ll be the first point of contact for our customers—helping them find the right fit, solving order issues, and turning every interaction into a reason to return.
What You’ll Do :
- Handle customer queries via email, chat, and phone with warmth, speed, and clarity.
- Solve problems with empathy and efficiency—from sizing help to delivery issues.
- Collaborate with operations and warehouse teams to resolve order concerns.
- Own the post-purchase experience, ensuring customer delight and loyalty.
- Spot patterns, flag feedback, and help us get better with every drop.
What You Bring :
Nice to Have :
Why Join Us :
Sound like your kind of role?
Apply now. Let’s make travel feel seamless, one customer at a time.
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Customer Service • Mumbai, Maharashtra, India