AI Automation Specialist

Intelligent AI Solutions for Student Support

About the Role :

Design, build, and deploy intelligent AI solutions using the Langchain framework to enhance our customer support capabilities on the Zendesk platform.

You will play a key role in bringing intelligent automation to our support workflows, directly impacting the experience of students globally.

Key Responsibilities :

• Design, develop, and deploy Generative AI applications using the Langchain framework.
• Integrate these AI solutions seamlessly with our Zendesk ecosystem via Zendesk APIs.
• Build and optimize Retrieval-Augmented Generation pipelines to provide accurate, context-aware responses from our knowledge bases.
• Develop and implement autonomous AI agents to handle tasks like ticket summarization, automated categorization, and intelligent response suggestions.
• Collaborate with our support and product teams to understand student needs and refine the AI solutions.