Senior Executive [23 / 10 / 2025]

The Academic Success & Engagement Team (ASET) is responsible for delivering an exceptional learner experience to HUBBLEHOX learners by ensuring proactive engagement, timely support, referrals, and course completion. The team will serve as a trusted partner for learners while coordinating with internal and external stakeholders to enhance the overall learner journey.

• Proactively engage with learners across multiple channels (calls, emails, WhatsApp, forums) to identify challenges, provide timely solutions, and pre-empt issues.
• Ensure satisfactory and on-time resolution of learner queries within agreed TATs.
• Collaborate with internal and external stakeholders (faculty, academic teams, support teams, partners) to deliver a seamless learner experience.
• Monitor learner progress, encourage timely course completion, and provide necessary academic, technical, or career referrals.
• Handle escalations, implement fixes, and prevent repeat issues.
• Drive high learner satisfaction and loyalty by becoming a HUBBLEHOX brand evangelist.
• Encourage and track learner referrals as a key growth channel.
• Support learner lifecycle activities including onboarding, engagement, milestone management, and graduation sessions.
• Prepare and maintain accurate learner data, reports, and metrics (attendance, engagement, completion, feedback).