Quality & Customer Experience (CX) Leader

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Mumbai / Navi Mumbai for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation : General Manager - Customer Experience Management

Experience : 12 years to 17 years

Education : B.E / B.Tech (Mechanical / Electrical / Production Engineering)

Key Responsibilities :

• Act as the Customer Experience advocate. Drive Customer Centricity across Business.
• Ensure the Customer Experience is measured and improved according to the Business priorities.
• Define and follow-up the improvement action plan and priorities with the Business stakeholders.
• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and preventive actions.
• Use digital and data analytics to measure and improve customer experience.

Functional Competencies :

1. Minimum 5 to 8 years experience in Quality / Design / Customer facing functions ( and / or )

2. Expert in quality tools / analytical tools.

3. High level of Data analytics and Digital skill.