Application Specific Integrated Circuit Design Engineer

Job Description : Senior IT - Engineer Position Title : Senior IT - Engineer Location : Bangalore, India Department : IT / Technology Reporting To : Manager - IT Job Type : Full Time - Onsite (Rotational Shifts) Position Summary We are seeking a proactive and highly skilled Senior IT Engineer to join our team. The ideal candidate will be responsible for providing expert-level technical support and managing critical IT infrastructure within a 24 / 7 operational environment. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to operate effectively in a rotational shift schedule. You will play a key role in ensuring system availability, driving incident resolution, and collaborating with cross-functional teams to maintain high standards of service delivery. Key Responsibilities Rotational Shift Operations : Work a flexible rotational shift schedule to provide continuous, 24 / 7 technical support. This includes managing daily IT operations, responding to incidents, and ensuring system availability during all shifts, including nights, weekends, and holidays. Retail IT Experience (Highly Desirable) : Prior experience managing and supporting IT infrastructure in a retail environment, including Point of Sale (POS) systems, multiple store locations, and warehouse operations. Expert Issue Resolution : Serve as a point of escalation for complex IT issues, service requests, and technical problems. You will be responsible for timely and effective resolution of incidents, maintaining agreed-upon SLAs and KPIs. Infrastructure Management : Oversee the day-to-day management and optimization of the IT infrastructure, including desktops, laptops, servers, network equipment, and other end-user devices. Collaboration : Collaborate with other IT departments (e.G., Systems, Network, Security) to streamline support processes, resolve cross-functional issues, and improve overall service delivery. Mentorship : Provide guidance and technical mentorship to junior IT support staff, assisting them with complex issues and helping to build their skills and confidence. Documentation : Create and maintain comprehensive documentation of IT processes, procedures, and resolutions to build a robust knowledge base for the entire team. Customer Satisfaction : Ensure a high level of end-user satisfaction by addressing user concerns, gathering feedback, and implementing improvements based on their input. IT Projects : Participate in and lead IT projects related to service desk enhancements, technology upgrades, and new system implementations. Required Skills and Qualifications Experience : A minimum of 5-8 years of experience in an IT support or technical support role, preferably within a rotational or 24 / 7 shift environment. Technical Proficiency : Demonstrated expertise in troubleshooting and resolving complex hardware and software issues. IT Tools : Proficient with IT service management tools like Jira, Slack, or similar platforms. Communication : Excellent verbal and written communication skills with the ability to convey technical information clearly to both technical and non-technical stakeholders. Problem-Solving : Strong analytical and problem-solving abilities, with the capacity to make informed decisions under pressure. Adaptability : The ability to work independently and effectively within a rotational shift schedule, including nights and weekends. Collaboration : A team player with the ability to work collaboratively across different departments to achieve organizational goals. Certifications : Relevant certifications such as ITIL, MCP, CompTIA A+, or similar are highly desirable. Education : A Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.