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Solutions Support Analyst

Solutions Support Analyst

Ztek ConsultingHyderabad, Republic Of India, IN
4 days ago
Job description
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
  • Ability in server administration across OS platforms (Windows / Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
  • Understanding of protocols such as HTTP, TCP, FTP / SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
  • Strong troubleshooting / root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concepts.
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
  • Excellent communication skills (verbal and written).
  • Preferred :

    • Solid understanding of object-oriented programming skills (Java strongly preferred)
    • A fundamental understanding of ITOM, CMDB and ITIL business process
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    Solutions Support Analyst • Hyderabad, Republic Of India, IN

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