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Solutions Support Analyst
Ztek ConsultingHyderabad, Republic Of India, IN4 days ago
Job descriptionAbility to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. Ability in server administration across OS platforms (Windows / Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP / SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting / root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written).
Preferred :
- Solid understanding of object-oriented programming skills (Java strongly preferred)
- A fundamental understanding of ITOM, CMDB and ITIL business process
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Solutions Support Analyst • Hyderabad, Republic Of India, IN
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