Social Media Operational Manager

Kerplunk Media is a leading digital marketing company in Chennai that provides SEO, PPC, social media, and video services.

The Role

We are looking for a full-time, on-site Social Media Operations Manager to join our team in Chennai. In this role, you will oversee and manage social media operations for our clients, ensuring effective strategy development, content execution, and performance monitoring. You'll work closely with creative and marketing teams to ensure brand consistency and campaign success across platforms.

• Manage the daily operations of clients' social media accounts across platforms (Instagram, Facebook, X, LinkedIn, etc.)
• Develop and implement social media strategies tailored to client objectives
• Coordinate with creative, content, and marketing teams to plan, schedule, and publish content
• Monitor engagement and track performance metrics (engagement, reach, conversions, etc.)
• Create and optimize workflows and SOPs for content approval and publishing
• Lead, mentor, and manage a team of social media executives or interns
• Stay up to date with industry trends and competitor activity to keep strategies relevant
• Handle crisis communication and manage online reputation, when necessary
• Ensure all content adheres to brand guidelines and meets company goals

Ideal Profile

Requirements

Preferred Skills

Why Join Us

Competitive salary and performance-based incentives

A creative, collaborative, and inclusive work culture

Opportunities for professional growth and continuous learning

A dynamic environment that values innovation and creativity

What's on Offer

Skills Required

social media strategy , content planning, Performance Analysis, Social Media Management, audience engagement