Key Responsibilities : 1. Student Acquisition (New Enrollments) :
- Inbound and Outbound Calling : Reach out to prospective leads and handle incoming
queries from students.
Consultative Sales Approach : Understand the academic and career goals of prospectivestudents and recommend suitable SSEI courses.
Academic Counseling : Provide accurate information about course content, certificationbenefits, and career pathways.
Follow-ups : Systematically follow up with leads to drive course enrollments and assiststudents in completing the admission process.
CRM Management : Maintain detailed and accurate records of all student interactions,statuses, and next actions in Google Sheets and CRM.
2. Student Engagement (Existing Student Support) :
Relationship Management : Act as a trusted point of contact for existing students,addressing their queries and providing support throughout their learning journey.
Issue Resolution : Handle concerns related to classes, schedules, materials, and anyacademic challenges, escalating where necessary to ensure quick resolution.
Retention & Upselling : Identify students who can benefit from additional SSEI courses andassist them in enrolling for advanced learning opportunities.
Feedback Collection : Regularly gather feedback from students about their experience tohelp improve SSEI’s offerings and services.
3. General Responsibilities :
Quality Adherence : Follow communication protocols, call scripts, and maintain a highstandard of professionalism and empathy in all interactions.
Reporting : Provide daily updates to the Business Manager regarding new acquisitions,engagement activities, feedback received, and unresolved issues.
Continuous Improvement : Participate actively in training sessions, skill developmentprograms, and quality enhancement initiatives organized by the QA Manager.
Requirements :
Proficiency in Hindi and English (spoken) is a must.Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.Strong listening, communication, and persuasion skills.A student-first attitude : “If you’re satisfied, tell others. If not, tell us.”Ability to multitask, prioritize, and manage time effectively.Positive attitude, adaptability, and a willingness to learn and grow.