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Apply in 3 Minutes! Inside Sales Executive

Apply in 3 Minutes! Inside Sales Executive

NEXUS CONSULTING SOLUTIONSIndia
23 hours ago
Job description

Key Responsibilities :

1. Student Acquisition (New Enrollments) :

  • Inbound and Outbound Calling : Reach out to prospective leads and handle incoming

queries from students.

  • Consultative Sales Approach : Understand the academic and career goals of prospective

    • students and recommend suitable SSEI courses.

  • Academic Counseling : Provide accurate information about course content, certification

    • benefits, and career pathways.

  • Follow-ups : Systematically follow up with leads to drive course enrollments and assist

    • students in completing the admission process.

  • CRM Management : Maintain detailed and accurate records of all student interactions,

    • statuses, and next actions in Google Sheets and CRM.

    2. Student Engagement (Existing Student Support) :

  • Relationship Management : Act as a trusted point of contact for existing students,

    • addressing their queries and providing support throughout their learning journey.

  • Issue Resolution : Handle concerns related to classes, schedules, materials, and any

    • academic challenges, escalating where necessary to ensure quick resolution.

  • Retention & Upselling : Identify students who can benefit from additional SSEI courses and

    • assist them in enrolling for advanced learning opportunities.

  • Feedback Collection : Regularly gather feedback from students about their experience to

    • help improve SSEI’s offerings and services.

    3. General Responsibilities :

  • Quality Adherence : Follow communication protocols, call scripts, and maintain a high

    • standard of professionalism and empathy in all interactions.

  • Reporting : Provide daily updates to the Business Manager regarding new acquisitions,

    • engagement activities, feedback received, and unresolved issues.

  • Continuous Improvement : Participate actively in training sessions, skill development

    • programs, and quality enhancement initiatives organized by the QA Manager.

    Requirements :

  • Proficiency in Hindi and English (spoken) is a must.
  • Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.
  • Strong listening, communication, and persuasion skills.
  • A student-first attitude : “If you’re satisfied, tell others. If not, tell us.”
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, adaptability, and a willingness to learn and grow.
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