Incident Problem Manager (Apply in 3 Minutes)

We have a new opportunity for "Problem Manager" with our client. Interested candidates send me your CV to prave.p@lancesoft.com

Job Title : Problem Manager

Location : Bengaluru

Duration : 6+ Months

• Proven experience in problem and incident management within banking technology environments.
• Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE) and their dependencies
• Hands-on experience with AI-based problem detection tools, log analytics platforms (e.g., Splunk), and ITSM tools (e.g., Helix)
• Familiarity with ITIL processes, especially around service stability, RCA, and SIP governance
• Excellent communication and stakeholder management skills.
• Ability to lead cross-functional investigations and drive consensus on resolution paths.

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