Advanced Systems Engr

Job DescriptionJob description : Key Responsibilities : - Manage daily tasks and activities that ensure systems and services are proactively managed.- Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.- Manage 3rd line support activities and act as escalation within the service operations function.- Oversee capacity and performance processes for assets that are owned by your teams.- Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.- Manage the creation of automation scripts and routines that remove manual intervention from service operations.- Manage the testing and invocation of the business continuity and disaster service operations recovery plans.- Manage the teams to ensure the completion of all mandatory training courses.- Manage the acceptance criteria for the transition of new services into Service Operations.- Participate in the out of hours on call support rota.Skills, Knowledge and Expertise- Experience working in an IT service delivery or support function OR- MBA or Degree in Information Technology or Information Security.- Experience working with Microsoft technologies.- Excellent communication skills developed working in a service centric organisation.- Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.- Ability to manage and priorities workload for multiple teams across multiple time zones.- Experience managing technical or process-based forums and meetings such as the Change Advisory Board.- Experience in the creation of data repositories for operational policies, processes and procedures.- Managing technology refresh programs to avoid the use of end-of-life components within the production domain.- Experience working within Education Technology would be an advantage.- Advanced VMWare configuration and management.- Experience of installation of physical hardware within tier 4 data center.- Advanced Microsoft Active Directory configuration and support.- Microsoft Azure and AWS cloud hosting platform administration.- Advanced Microsoft SQL server experience.- Windows Server and desktop management and configuration.- Microsoft IIS web services administration and configuration.- Advanced management of data and SQL backup solutions.- Advanced scripting and automation capabilities.- Advanced knowledge of Azure analytics and KQL.