Customer Support Engineer

Company Description

Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set standards for industrial solutions with innovative, compact, and efficient designs, high durability, and cost-effectiveness, all backed by unparalleled customer support.

Role Description

This is a full-time on-site role for a Customer Support Engineer located in Ahmedabad. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, delivering technical support, maintaining effective communication with clients, and performing field service activities. The opening is for our 'Semiconductor division' , handling machines involved in Semiconductor chip manufacturing process (Packaging).

Qualifications

Customer Support and Technical Support skills

Troubleshooting capabilities

Strong communication skills

Field service experience - Automation (machines involving advanced automation)

Ability to work independently and collaboratively

Bachelor's degree in Engineering, Computer Science, or related field