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Senior ServiceNow Engineer with AI

Senior ServiceNow Engineer with AI

SmarTek21Vijayawada, IN
16 hours ago
Job description

We are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to deliver secure, scalable, and production-ready intelligent workflows that transform IT and business operations.

Key Responsibilities

  • Develop and enhance Generative AI capabilities within ServiceNow to optimize ITSM workflows, Virtual Agent experiences, and enterprise automation.
  • Build AI-driven automations for Incident, Problem, Change, Request, and Knowledge processes using ServiceNow capabilities.
  • Design and implement RAG (Retrieval-Augmented Generation) solutions for contextual and accurate response generation across ServiceNow applications.
  • Integrate LLM features through Flow Designer, Virtual Agent Designer, and custom backend components.
  • Automate workflows and integrations via ServiceNow REST APIs, IntegrationHub, and MID Server as needed.
  • Collaborate with business and platform stakeholders to identify AI transformation opportunities and deliver measurable outcomes.
  • Deploy, monitor, and optimize AI workloads across ServiceNow and OCI, ensuring high performance, compliance, and cost efficiency.
  • Partner with data science and architecture teams to ensure robust, production-grade AI delivery and lifecycle management.
  • Stay current with advancements in ServiceNow AI, LLM technologies, and agent orchestration frameworks to continuously evolve the platform.

Qualifications & Experience

  • Education : Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
  • Experience : 4–8 years in AI / ML engineering, with at least 2–3 years in Generative AI or Agentic AI solution development.
  • Proven hands-on experience with ServiceNow AI capabilities — including Virtual Agent, GenAI-powered assistance, and intelligent workflows.
  • Expert proficiency in Python, with experience using PyTorch or TensorFlow for model development and integration.
  • Strong foundation in NLP, LLM prompting, fine-tuning, and transformer-based model architectures.
  • Demonstrated ability to integrate AI solutions within ServiceNow using Flow Designer, IntegrationHub, and REST APIs.
  • Experience deploying and optimizing AI workloads on OCI and ServiceNow; exposure to AWS, Azure, or GCP is a plus.
  • Practical knowledge of RAG pipelines and vector databases for semantic retrieval.
  • Working understanding of ITSM processes and AI-driven automation across core modules (Incident, Problem, Change).
  • Familiarity with MLOps / LLMOps practices, including model governance, monitoring, and responsible AI frameworks.
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