Operations Manager

Role Overview

We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training / Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

What You’ll Own

Team Leadership & Scheduling : Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.

Process & SOPs : Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.

Pipeline Throughput : Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions / day, interviews scheduled, offer rate, and join rate.

Training & Upskilling Ops : Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.

Onboarding Excellence : Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.

Quality & Compliance : Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.

Cross-Functional Coordination : Partner with HR, Finance / Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).

Automation & Tools : Champion CRM / ATS hygiene, automate routine steps, and standardize reporting.

Reporting & Reviews : Daily / weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Must-Have Skills & Experience

5+ years in operations management within staffing / recruiting, edtech / training, BPO, or services environments; proven people management (15–50 headcount).

Strong program / project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.

Hands-on with CRM / ATS (preferably Salesforce), Google Sheets / Excel (lookups, pivots), and collaboration tools ( Slack, Zoom, WhatsApp Business or similar).

Excellent communication , stakeholder management, conflict resolution, and coaching skills.

Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus at Techsara)

Salesforce familiarity (Reports, Dashboards; Flows / automation exposure).

Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).

Understanding of U.S. hiring terms & visas (OPT / CPT, H-1B / EAD, W-2 / C2C).

Exposure to training operations (cohort management, assessments, LMS).

Process improvement frameworks (Lean / Six Sigma mindset).

Success Metrics You’ll Drive

Reduced time-to-onboard and time-to-first-submission

Higher submissions-to-interview and interview-to-offer conversion

Improved show-up and join rates

On-time SOP compliance and zero critical defects

NPS / CSAT improvements from candidates and internal stakeholders

Location & Work Setup

Onsite — Ahmedabad office

Night Shift : 8 : 00 PM – 5 : 00 AM IST (Mon–Fri)

Why Join Us

Lead multi-team operations with clear ownership and impact

Work directly with leadership; fast growth path

Build scalable systems and playbooks for the next phase of expansion