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Customer Success-Life Insurance
NAZZTECernakulam, kerala, in1 day ago
Job descriptionExcellent communication skills in English and Hindi . Clear speech with no MTI (Mother Tongue Influence) or RTI (Regional Tone Influence) . Strong grammar, articulation, and pronunciation. Customer-centric approach with the ability to handle queries patiently. Basic computer literacy and ability to multitask. Graduate in any discipline (mandatory). Freshers and experienced candidates are welcome. Preferred : Experience in insurance operations, customer service, or sales; strong sales acumen
About the Role
We are looking for enthusiastic and customer-focused Customer Success Associates to support our domestic Health, Motor, and Life Insurance processes . The ideal candidate will have excellent communication skills in both English and Hindi and a strong ability to engage with customers to drive satisfaction and business growth.
Key Responsibilities
- Handle customer interactions via call, email, or chat with professionalism and empathy.
- Assist customers with queries related to insurance products—Health, Motor & Life.
- Provide accurate product information and ensure customer satisfaction.
- Identify customer needs and recommend relevant insurance solutions.
- Maintain customer records and ensure timely follow-ups.
- Work closely with internal teams to resolve customer concerns.
- Meet performance metrics including quality, productivity, and compliance.
Required Skill Set
Qualifications
Experience
#CustomerSuccess #CustomerSuccessAssociate #ClientService #CustomerSupportJobs #CSAJobs #CustomerCareJobs #CustomerExperience #CXJobs #CustomerHandling
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Insurance • ernakulam, kerala, in
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