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Process Trainer
TeleperformanceGurugram, Haryana, India6 days ago
Job descriptionTraining Delivery- Conduct new hire training sessions focused on process knowledge and product details, tools used in telecom industry. Delivering fresher training for existing employees to address skill gaps, process and updates. facilitates training programs in line with client. design develop and update training materials, inclusding manuals and e learning modules. assess trainees's performance through valuation andfeedback sessions. work closely with QA and operations to address recurring. Collaborate with clients, operations and quality teams to stay updated. Maintaining training records including attendance and certification.