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ITSM Process Analyst

ConfidentialBengaluru / Bangalore, India

9 days ago

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Standard Duties And Key Responsibilities

Evaluate current ITSM processes, identify & design improvement opportunities
Create and maintain process documentation, including user guides, knowledge articles, and process workflows
Communicate ITSM process changes to IT teams
Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM / ITIL based processes
Follow and support defined ITIL based processes including Incident, Problem, Knowledge and Change Management process and workflows
Work closely with various IT teams to gather requirements, facilitate discussions, and align process changes with business goals; Evaluate ITSM tool requirements and drive improvements to the ITSM tool experience
Provide training and ongoing support to IT teams on ITSM processes and procedures to promote understanding and adherence
Proactively identify opportunities for process optimization and innovation to enhance overall IT service management
Other duties may be assigned

Preferred Education / Experience Qualifications

Degree from an accredited university or 4 years of equivalent experience

Experience with IT Service Management and ITIL frameworks

Experience in process design and continuous improvement

Strong analytical and process problem-solving skills

Ability to collaborate effectively with cross-functional teams

Excellent English communication skills, both written and verbal, with strong interpersonal abilities

Proven track record of working successfully with a global team that is distributed geographically

Ability to work independently and without significant oversight

High level of motivation and commitment

This job description highlights the core responsibilities and expectations for an ITSM Process Analyst, emphasizing their role in bridging business and IT through effective process management.

In essence, the ITSM Process Analyst acts as a key player in ensuring that IT services are delivered effectively and efficiently, meeting both business needs and industry's best practices.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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Skills Required

Itsm, Continuous Improvement, Process Optimization, Process Design, Training, Communication, Itil

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Analyst • Bengaluru / Bangalore, India