Service Sales Specialist & CS BD manager

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor / operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to :

Service Sales Manager

Your role and responsibilities

In this role, you will be responsible for driving service-related business by identifying customer needs, proposing tailored service solutions, and maintaining strong client relationships. This role bridges the gap between technical service delivery and commercial sales, ensuring customer satisfaction while achieving revenue targets. This Person will also be responsible for Developing New Service Business in India (Business development role). He needs to Identify new areas of Sales and New Routes to market.

The work model for the role is #Li_hybrid. This role is contributing to the Robotics & Discrete Automation in Faridabad / Pune, India.

You will be mainly accountable for :

Drive Customer Service (CS) sales growth across India by identifying new business opportunities, geographical markets, customer segments, and routes to market.

Expand market reach by developing and onboarding new service partners while exploring untapped service business potential.

Collaborate with global product management, marketing, and local teams to develop effective service marketing strategies and materials.

Align with Line of Business Leaders (LBLs) and global teams to leverage cross-country learnings and integrate best practices into Indian operations.

Design and implement sales tools to support the CS sales team, improve Installed Base (IB) tracking, and enhance sales efficiency.

Qualifications for the role : Degree or Diploma in Electrical, Electronics, or Mechatronics Engineering (BE / BTech / Diploma).

10 to 12 years of total experience, with at least 6 years in Robotics Customer Service Sales and 2 to 4 years in field service for robot operation & maintenance.

Strong understanding of PLC systems, logic, field buses, and robotic peripheral equipment; knowledge of pneumatics, hydraulics, and electromechanical systems is a plus.

Proven ability to work independently, with strong business development and analytical thinking capabilities.

Adaptable to new technologies and evolving industry trends.

Willingness to travel extensively across regions.

Excellent communication, presentation, and interpersonal skills; assertive yet professional approach.

Familiarity with tools like SAP and SFDC is an added advantage.

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com / robotics

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