IVR Speech Recognition Specialist - Nuance

Rexus GroupIndia, India

12 days ago

Job description

Job Title : IVR Speech Recognition Specialist

Location : Remote (USA, Canada, Europe, India)

Contract Duration : 3 Months (Extendable) to Potential Permanent Roles

Working Hours :

Eastern Time (USA)
Central Time (USA)
Pacific Time (USA)
Central Europe Time
Indian Standard Time

Job Summary

We are seeking experienced IVR Speech Recognition Specialists to support the design, development, implementation, and optimization of speech-enabled IVR solutions. The ideal candidates will have hands-on experience working with Nuance IVR technologies, including Nuance Application Studio, Nuance Experience Studio, and Nuance Test Studio.

Responsibilities

Design, develop, and implement IVR call flows and speech-enabled applications

Work with Nuance tools to build and enhance speech recognition experiences

Create conversational IVR dialogs aligned with business requirements

Perform requirements gathering, documentation, and functional analysis

Collaborate with cross-functional teams (developers, QA, business analysts, architects)

Conduct testing, tuning, and troubleshooting of IVR solutions

Optimize speech recognition performance and user experience

Integrate IVR systems with backend applications and contact center platforms

Required Skills & Qualifications

Hands-on experience with Nuance IVR platforms (Application Studio, Experience Studio, Test Studio)

Strong understanding of IVR technologies, VXML / CCXML, ASR / TTS, grammars

Experience in speech IVR design, conversational flow development, or speech tuning

Ability to analyze customer journeys and translate business needs into IVR logic

Strong communication, problem-solving, and documentation skills

Experience in contact center technologies is a plus

Preferred Backgrounds

IVR Speech Recognition Implementation Specialist

IVR Architect / Designer

IVR Speech Business Analyst

Conversational Speech IVR Specialist

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