Support Manager

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Bottomline Technologies Digital Banking and Business Solutions division serves a variety of top-tier banks and financial institutions. We provide

our customers with web-based software for online banking, payments management, cash management, treasury, and accounts payable

automation. We are seeking an incredible new team member to fulfil support and ensure customer delight.

This role will be integral in providing technical leadership, creating and upholding operational best practices and participating in the management of

a team of technically talented Production Support Engineers responsible for the care and support of some of our largest customers. We are

looking for an expert at troubleshooting complex customer production problems in a variety of environments, including on-prem and hosted

application environments. You have senior level technical experience and enjoy sharing in that knowledge for the betterment of the group at large,

have served in leadership capacity and can mentor team members on driving problems to resolution with an eye on creating the best outcomes for

our customers and our business.

If you answer YES to the below questions, we would love to speak with you!

• Do you have strong troubleshooting skills, excel at problem solving and thrive in a fast-paced environment
• Do you enjoy mentoring teams technically and professionally to gather issue information, driving to resolution and aim for providing high

caliber service to customers

customer and operational problems

How you'll contribute :

What will make you successful :

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Skills Required

Java, Javascript, J2ee, Oracle, Sql, Html