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Team Pumpkin - Lead - Account Management

Team Pumpkin - Lead - Account Management

Team PumpkinMumbai, India
30+ days ago
Job description

ROLE OVERVIEW :

  • As the Lead - Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery.
  • This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth.
  • You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.

KEY RESPONSIBILITIES :

Client Engagement & Strategy

  • Own and nurture high-value client relationships with a long-term partnership mindset.
  • Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.
  • Lead regular client interactions through calls, emails, and meetings to ensure satisfaction, gather feedback, and align on expectations.
  • Address and resolve client queries or escalations promptly and professionally.
  • Identify upsell and cross-sell opportunities to drive account growth and increase revenue.
  • Present strategic recommendations, performance reports, and project progress updates.

    • Team Leadership & Development

  • Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.
  • Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.
  • Guide the team to meet departmental KPIs and individual performance goals.
  • Coach team members, conduct regular check-ins, and support career growth.

    • Project Oversight & Delivery

  • Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.
  • Oversee the quality of deliverables across all stages and ensure alignment with client expectations.
  • Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.
  • Maintain accurate documentation, briefs, and client communications.

    • Reporting & Financial Management

  • Own reporting schedules weekly, fortnightly, and monthly covering project performance, client satisfaction, and revenue metrics.
  • Track project budgets, profitability, and financial performance of client accounts.
  • Ensure alignment of team output with the defined Scope of Work and commercial agreements.

    • Process Excellence & Innovation

  • Continuously evaluate and enhance internal workflows and account management processes.
  • Standardize best practices across teams and ensure adherence to SOPs.
  • Foster a collaborative and communicative work environment across departments.

    • SKILLS & EXPERIENCE REQUIRED

  • 4-6 years of experience in client servicing / account management, with at least 23 years in a leadership role.
  • Proven ability to manage large clients / account across sectors or verticals.
  • Strong team management and mentoring skills.
  • Excellent written and verbal communication.
  • Exceptional organizational and time-management skills.
  • Strong commercial acumen with experience in managing budgets and financial reporting.
  • Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).
  • Experience in digital marketing, creative services, or tech-driven projects is a plus.

    • WHAT WERE LOOKING FOR?

  • A people-first leader who inspires trust and brings out the best in others.
  • A strategic thinker who can balance client needs with internal capabilities.
  • A proactive problem-solver and process improver.
  • A detail-oriented executor who doesn't lose sight of the big picture.
  • A collaborative communicator who ensures smooth coordination across teams.

    • (ref : iimjobs.com)

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