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Syndigo - Information Developer - Software Documentation
Syndigo - Information Developer - Software DocumentationSyndigo • Bangalore
Syndigo - Information Developer - Software Documentation

Syndigo - Information Developer - Software Documentation

Syndigo • Bangalore
25 days ago
Job description

Key Responsibilities :

Technical Documentation Development :

  • Design, develop, and maintain technical documentation for Syndigos platforms, SDKs, APIs, and enterprise applications.
  • Produce and manage content across multiple formats including HTML, Markdown, and XML using modern documentation frameworks such as MadCap Flare, Jekyll, or equivalent open-source tools.
  • Create comprehensive REST / JSON API documentation using tools such as Swagger, Postman, or OpenAPI specifications.
  • Validate documentation accuracy by setting up, configuring, and testing products in real runtime Architecture & Content Strategy :
  • Define and implement information architecture standards to ensure scalability, consistency, and reusability of content across multiple documentation sets.
  • Establish and maintain content templates, authoring guidelines, and documentation workflows for consistent style and technical accuracy.
  • Collaborate with engineering and product management to ensure that documentation aligns with software releases, feature updates, and UX designs.

Quality & Review Processes :

  • Perform self-checks, peer reviews, and technical validations to ensure clarity, accuracy, and adherence to documentation standards.
  • Participate in usability testing of information deliverables and incorporate user feedback to continuously improve content quality.
  • Contribute to improving UI / UX text elements such as GUI labels, tooltips, and error messages for better user Collaboration :
  • Partner with developers, QA engineers, and product owners to gain deep understanding of system functionality, workflows, and dependencies.
  • Actively engage in agile development processes to ensure documentation deliverables are synchronized with sprint goals and product milestones.
  • Provide guidance and mentorship to junior technical writers or contributors when required.
  • Required Skills & Technical Expertise :

  • Proven experience (24 years) in technical writing or information development within a product or platform environment.
  • Strong technical understanding of RESTful APIs, JSON, multi-threaded applications, and web-based architectures.
  • Proficiency with HTML, Markdown, and documentation authoring tools such as MadCap Flare, Jekyll, or Sphinx.
  • Familiarity with source control systems (Git / GitHub) and continuous integration pipelines for documentation publishing.
  • Strong grasp of information types, including concepts, procedures, reference materials, and troubleshooting content.
  • Experience using API documentation generators, knowledge base systems, and content management workflows.
  • Excellent communication, analytical thinking, and interviewing skills to extract and interpret technical information from SMEs.
  • Ability to multitask, work independently, and manage multiple documentation projects simultaneously in an agile environment.
  • Education & Experience :

  • Bachelors or Masters degree in Computer Science, Engineering, Information Technology, Technical Communication, or a related field.
  • 2 to 3 years of experience in product, platform, or SDK documentation within a technology-driven Qualifications :
  • Experience with DevOps documentation workflows and publishing automation.
  • Exposure to data management, cloud platforms, or enterprise SaaS ecosystems.
  • Familiarity with Markdown-based static site generators and API schema Responsibilities :
  • Technical Documentation Development :

  • Design, develop, and maintain technical documentation for Syndigos platforms, SDKs, APIs, and enterprise applications.
  • Produce and manage content across multiple formats including HTML, Markdown, and XML using modern documentation frameworks such as MadCap Flare, Jekyll, or equivalent open-source tools.
  • Create comprehensive REST / JSON API documentation using tools such as Swagger, Postman, or OpenAPI specifications.
  • Validate documentation accuracy by setting up, configuring, and testing products in real runtime Architecture & Content Strategy :
  • Define and implement information architecture standards to ensure scalability, consistency, and reusability of content across multiple documentation sets.
  • Establish and maintain content templates, authoring guidelines, and documentation workflows for consistent style and technical accuracy.
  • Collaborate with engineering and product management to ensure that documentation aligns with software releases, feature updates, and UX designs.
  • Quality & Review Processes :

  • Perform self-checks, peer reviews, and technical validations to ensure clarity, accuracy, and adherence to documentation standards.
  • Participate in usability testing of information deliverables and incorporate user feedback to continuously improve content quality.
  • Contribute to improving UI / UX text elements such as GUI labels, tooltips, and error messages for better user Collaboration :
  • Partner with developers, QA engineers, and product owners to gain deep understanding of system functionality, workflows, and dependencies.
  • Actively engage in agile development processes to ensure documentation deliverables are synchronized with sprint goals and product milestones.
  • Provide guidance and mentorship to junior technical writers or contributors when required.
  • Required Skills & Technical Expertise :

  • Proven experience (2 ot 4 years) in technical writing or information development within a product or platform environment.
  • Strong technical understanding of RESTful APIs, JSON, multi-threaded applications, and web-based architectures.
  • Proficiency with HTML, Markdown, and documentation authoring tools such as MadCap Flare, Jekyll, or Sphinx.
  • Familiarity with source control systems (Git / GitHub) and continuous integration pipelines for documentation publishing.
  • Strong grasp of information types, including concepts, procedures, reference materials, and troubleshooting content.
  • Experience using API documentation generators, knowledge base systems, and content management workflows.
  • Excellent communication, analytical thinking, and interviewing skills to extract and interpret technical information from SMEs.
  • Ability to multitask, work independently, and manage multiple documentation projects simultaneously in an agile environment.
  • Education & Experience :

  • Bachelors or Masters degree in Computer Science, Engineering, Information Technology, Technical Communication, or a related field.
  • 2 to 3 years of experience in product, platform, or SDK documentation within a technology-driven Qualifications :
  • Experience with DevOps documentation workflows and publishing automation.
  • Exposure to data management, cloud platforms, or enterprise SaaS ecosystems.
  • Familiarity with Markdown-based static site generators and API schema modeling.
  • Working knowledge of version control, scripting, or automation tools (e.g., Python, YAML, or GitHub Actions).
  • Working knowledge of version control, scripting, or automation tools (e.g., Python, YAML, or GitHub Actions).
  • (ref : hirist.tech)

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