Senior technical consultant

Sr Consultant – Cisco Collaboration

Primary Roles & Responsibilities :

Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

Install and configure voice gateways as part of the Collaboration solutions

Install and configure LAN switches and networking components

Establish QOS policies

Install and configure SIP border solutions (CUBE and other SBC’s)

Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

Troubleshoot integrated technology issues and maintain an accurate issues list.

Provide systems administration training to clients

Learn to understand the customer environment (technical and political) and when to escalate.

Work with