AIS Investor Services - Senior manager

Who we are looking for

Senior Managers who can interact with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. Senior Managers are responsible to direct the day-to-day Investor Services operations for several client sponsored hedge funds & private equities.

What you will be responsible for

i) Managing Operations

• Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is the primary responsibility of the Senior Managers
• Certain transactions require second review by Senior Managers depending on amount & risk involved - Senior Managers are expected to be fully hands on with process to be able to sign off such transaction
• Senior Managers are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
• Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement - prior experience of handling direct investor / client communication would be preferred
• Ability to handle migration project start to end, design training plan, skill assessment, gap analysis, SWOT analysis for pitching in to enhance scope
• Delegate tasks and manage employee development
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• To escalate and discuss issues as required
• Identify scope for process improvements on an ongoing basis

ii) Service Delivery & Service Quality

iii) People Management

iv) Other Responsibilities

What we value

The Senior Manager interacts with all levels of professionals both internally and externally. A strong foundation with communication and interpersonal skills are essential. Candidates with the following attributes, skills and experience are preferred :

Education & Preferred Qualifications :

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on U.S. jobs at StateStreet.com / careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com / careers

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