Ecommerce Customer Support

Job Details

Greetings from Tech Mahindra !

We are looking for Tech Support & Customer Support Voice Profiles for Kolkata Location.

Salary : - INR 13,500 / - to 14,500 / - as per the relevant experience.

Excellent Communication Skills in English and Willingness to work for 24 / 7 working environment is a must, which involves Night Shift.

Age : - 18 - 35 Years

Local Candidate can apply (Candidates from Kolkata OR can relocate & stay in Kolkata)

This is an OFFICIAL JOB Not a WFH.

Shift timing - Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.

PURSUING CANDIDATES ARE NOT APPLICABLE

Responsibilities

• You need to handle E - Commerce Tech Support & Customers' Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Trouble-shooting & Customer support to premium clients over the phone (inbound).
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills Required

Graduate Recruitment, Recruitment, Telecalling, Graduate, Domestic BPO, Communication Skills