Job Title : DEX - Nexthink Administrator

Location Bangalore

Hours of Work The hours of work for this role is as shown below (all times are UK

time)

Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for the

completion of full support work

NB UK time is either 4.5 or 5.5 hours behind IST and varies with the use

of daylight-saving time during the summer months.

The DEX (Digital Employee Experience) team managing the NexThink

tool is responsible for monitoring, analysing, and optimizing end-user

digital experiences across the organization. Their key responsibilities

include proactively identifying performance issues in endpoints and

applications, ensuring seamless connectivity and system

responsiveness, and providing actionable insights to IT support teams

for faster incident resolution. They also play a crucial role in

maintaining compliance with digital workplace standards, enhancing

user productivity, and supporting strategic decisions through data

driven reporting and trend analysis enabled by the NexThink platform.

The team's responsibility extends to users around the world.

Primary Skills Platform Management :

Oversee the configuration, deployment, upgrades, and

ongoing maintenance of the Nexthink platform.

Ensure optimal performance, scalability, and reliability

of the Nexthink environment across all endpoints.

Monitoring & Health Checks :

Continuously monitor platform health, performance

metrics, and endpoint connectivity.

Proactively identify and resolve issues impacting digital

employee experience.

Dashboard & Campaign Design :

Design, build, and maintain custom dashboards,

campaigns, investigations, and alerts tailored to

business needs.

Translate business requirements into actionable

Nexthink visualizations and workflows.

Reporting & Insights :

Generate and deliver detailed reports and insights on

end-user experience, application performance,

compliance status, and endpoint health.

Provide data-driven recommendations to improve IT

service delivery and user satisfaction.

Cross-Functional Collaboration :

Collaborate with IT Service Desk, End-User Computing,

Security, and Infrastructure teams to enhance

operational efficiency.

Support cross-team initiatives aimed at improving

digital workplace outcomes.

Incident & Problem Management :

Assist in root cause analysis for incidents and problems

identified through Nexthink data.

Contribute to continuous improvement efforts by

identifying recurring issues and recommending

preventive measures.

Technical Skills :

Demonstrate proficiency in scripting languages such as

PowerShell for automation and customization.

Develop and maintain advanced dashboards and

visualizations within Nexthink.

Tool Integration :

Integrate Nexthink with other enterprise tools such as

ServiceNow and Intune to streamline workflows and

enhance data visibility.

Certification Nexthink Master in NQL Certified

Certified Nexthink Professional in DEX Management.

Certified Nexthink Administrator

Education Minimum degree level education of a B. Tech. / B.E. / MCA / BCA from a

premier institute or equiv experience in software design or related

field.

Success

Characteristics

Good English communication - verbal and written.

Ability to work both as an effective team member and

independently

Ability to work under pressure

Tenacity in problem solving

Total Experience

Minimum 3 5 years of hands-on experience in administering and

managing Nexthink or similar digital experience monitoring platforms.

Reports To : Team Leader (direct)