Senior SRE [T500-21412]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities :

• Execute on the Incident, Change Management, Problem Management processes
• Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems / platforms.
• Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Constantly working to improve and implement automation of applications tasks
• Providing technical support for systems / platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
• Strong Troubleshooting ability required
• Leads calls or contributes in a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
• Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Minimum Qualifications :

Preferred Qualifications :