Information Technology Manager

The Manager – IT & Digital Transformation will lead and optimize Lifecare’s technology ecosystem, including LIMS (Lab Information Management System), call centre & CRM systems, digital platforms (website & app), and AI-driven transformation initiatives. The role also carries responsibility for cybersecurity, patient data protection, and IT product development. The candidate must have practical experience in LIMS master data configuration, test mapping, and workflow setup.

Key Responsibilities

1. Lab Information System (LIMS) & Pathology / Radiology Workflows

• Manage the daily functioning, uptime, and accuracy of the LIMS.
• Perform and oversee Master Data Entry such as :
• Creation and mapping of test codes, panels, profiles
• Linking method, machine, department, TAT, sample type
• Rate master & corporate package mapping
• Reference ranges and result validation logic
• Barcode and label configurations
• Manage Test Mapping for :
• Pathology analyzers (biochemistry, immunoassay, hematology, etc.)
• Radiology report templates and PACS integration
• API interfaces to third-party applications (Teleradiology, Health Apps, Corporate Portals)
• Conduct UAT testing, updates, rollouts, and end-user training.
• Maintain audit logs, workflow checks, and regulatory compliance for NABL.

2. Call Centre Platform, CRM & Patient Engagement

3. Website & Mobile App

4. Digital Transformation & AI Initiatives

5. Product Management

6. Cybersecurity & Patient Data Protection

7. IT Infrastructure Oversight

Required Skills & Competencies

Qualifications

KPIs / Success Measures