Associate II - FinOps

Job Summary

The Renewal Specialist’s primary responsibility is to ensure Greenway Health clients experience a positive renewal cycle.  The Renewals Manager and Specialists will work closely with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to minimize attrition while maintaining accurate forecasts. The candidate will be responsible for identifying potential attrition risks during the renewal period of the contract and engaging with the customer and internal stakeholders to resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer satisfaction while adhering to all Greenway polices.

Essential Duties & Responsibilities

• Be the renewals owner for resolving complex customer pricing and contract related issues and mitigating potential attrition during the renewal term.
• Create accurate rolling forecasts for assigned renewal accounts through accurate maintenance of renewal opportunities.
• Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues
• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals
• Responsible for creation of replacement contracts and detailed quotes with approvals.
• Maintain renewal opportunities and associated data as needed to ensure accuracy.
• Manage a high volume of engagements concurrently

Education

Minimum Qualifications

Skills / Knowledge

Work Environment / Physical Demands