Product Manager

Job Description

Experian's direct-to-consumer (D2C) team is seeking Product Manager to own membership communication and digital support experience and strategy. This includes critical infrastructure that underpins trust, engagement, and retention for tens of millions of ECS users.

You'll manage our existing high-volume alerts and notification systems and scalable digital support workflows, being responsible for identifying opportunities to improve notification engagement and opt-in rates. These experiences impact how we deliver personalized credit alerts, fraud signals, and self-service education which is core to Experian's goal of helpings consumer achieve financial progress.

You'll be embedded within a cross functional team based in India and work across product, business, customer support, and marketing teams to ensure we deliver an engaging experience for our members. You should have an agile mentality and be able to operate at a fast pace. Being hands-on and constantly looking to solve users' problems.

You should have some familiarity with our financial space, but a heightened interest in digital products is more important.

You're a team player who will be delivering high-performing, customer-centric products.

Role and Responsibilities

• You will be #LI-hybrid based in Hyderabad and reporting to Director of Product Management
• Own the product roadmap and backlog for Help Center and Alerting Systems, driving prioritization based on member value, platform reliability, and internal partner needs.
• Deliver solutions that improve :

o Notification opt-in rates

o Member engagement and trust

o Self-service efficacy

o Operational efficiency

Qualifications

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI, work / life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

This is a hybrid remote / in-office role.

Experian Careers - Creating a better tomorrow together

Skills Required

Email, Sms, Product Management, User Stories