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Store Manager

Store Manager

The Hiring CompanyBengaluru, Karnataka, India
20 hours ago
Job description

Job Description : Store Manager – Company (Bengaluru)

Role Summary

The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability.

Key Responsibilities

Sales & Business Development

  • Drive and achieve store sales targets and KPIs.
  • Monitor daily, weekly, and monthly sales reports and take corrective actions.
  • Implement local marketing activities and promotional campaigns to increase footfall.
  • Identify opportunities to enhance customer engagement and sales conversion.
  • Ensure strong visual merchandising that aligns with brand positioning.

Customer Experience

  • Ensure a world-class shopping experience through personalized customer service.
  • Resolve customer queries and escalations effectively.
  • Encourage team members to build long-term relationships with customers.
  • Monitor NPS (Net Promoter Score), feedback, and implement improvements.

    • Store Operations

  • Oversee store opening and closing procedures, billing, cash management, and stock reconciliation.
  • Ensure adherence to company SOPs and operational guidelines.
  • Manage inventory levels, product replenishment, and prevent stock-outs or overstocking.
  • Maintain visual merchandising, cleanliness, and hygiene as per company standards.
  • Coordinate with the Area / Cluster Manager for operational support and updates.

    • Team Leadership

  • Recruit, train, and motivate store staff to deliver performance excellence.
  • Conduct daily briefings, goal-setting, and performance appraisals.
  • Foster a positive and productive work environment focused on teamwork and accountability.
  • Schedule shifts and manage manpower to ensure adequate coverage during peak hours.

    • Financial Management

  • Manage store-level P&L and ensure profitability.
  • Control operational expenses, minimize shrinkage, and reduce wastage.
  • Track key financial metrics such as sales per square foot, basket size, and gross margin.

    • Compliance & Audit

  • Ensure compliance with company policies, statutory regulations, and safety standards.
  • Maintain documentation for audits, inventory checks, and cash transactions.
  • Conduct periodic self-audits to ensure process adherence and loss prevention.

    • Market Awareness

  • Stay updated on local market trends, competitor activity, and customer preferences.
  • Share insights with regional teams to improve product mix or local campaigns.

    • Qualifications & Experience

  • Graduate in Business, Retail, Commerce, or related field. MBA preferred.
  • 3–6 years in premium / lifestyle / fashion retail, with at least 2 years in a store leadership role.
  • Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills.
  • Proficiency in POS, MS Office, and basic inventory management software.
  • Willingness to work weekends, holidays, and flexible hours as per store schedule.

    • Key Performance Indicators (KPIs)

  • Achievement of sales targets and conversion rates
  • Customer satisfaction and feedback scores (NPS)
  • Inventory accuracy and shrinkage control
  • Store profitability and cost control
  • Staff performance and retention
  • Visual merchandising and audit compliance

    • Salary & Benefits (Indicative)

  • Salary upto 5 lacs
  • Monthly incentives linked to sales and performance
  • Standard employee benefits (PF, ESI, insurance)
  • Staff discounts, uniform, and learning programs
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    Store Manager • Bengaluru, Karnataka, India