Store Operations Manager

Store Operations Leader

We are seeking a seasoned professional to lead our store operations. This role requires strong leadership skills, excellent communication abilities and a focus on delivering business growth through sales conversions and expenses control.

• Prioritize store operations in line with established standards : Cash handling, Stock management, Visual Merchandising, Audits & Compliance.
• Drive profitability through sales conversions, upselling and expenses control.
• Monitor Key Performance Indicators (KPIs), Management Information Systems (MIS) and ensure timely reporting.
• Manage and motivate outsourced staff through daily rosters, briefings and development.
• Enhance customer experience by ensuring Customer Engagement guidelines, smart staff allocation and effective escalation management.

Requirements :