Key Account Manager

About :

At Mindlabs, we specialise in providing comprehensive and innovative solutions to optimise your supply chain processes and ensure seamless operations. With years of experience and a team of industry experts, we are dedicated to enhancing the efficiency and transparency of your cold chain from end to end.

Our state-of-the-art temperature and humidity monitoring technologies, location tracking capabilities and data-driven approach empower businesses to make informed decisions, identify potential bottlenecks, and reduce risks. We understand that a well-managed supply chain is the backbone of any successful enterprise, and we are committed to helping you achieve unparalleled operational excellence.

Responsibilities :

• Respond promptly to customer queries and ensure effective resolution.
• Understand customer requirements and coordinate with the technical team to communicate needs clearly.
• Conduct site visits and build strong, long-term relationships with clients.
• Gain in-depth knowledge of the company’s products and deliver effective training to customers.
• Manage onboarding of new clients, ensuring detailed product walkthroughs and support during setup.
• Follow up with customers during trial periods to ensure satisfaction and address issues.
• Coordinate with in-house Field Engineers or third-party contract engineers for installations as required.
• Manage timely dispatch of devices based on customer requirements.
• Ensure high levels of customer satisfaction through excellent support and proactive communication.

Qualifications :