Customer Relationship Officer
Firstcry FranchisePune, Maharashtra, India3 days ago
Job descriptionUnderstanding customer needs and providing knowledgeable recommendations Ensuring prompt and efficient customer service, including handling inquiries, Maintaining comprehensive product knowledge, staying updated on new arrivals Assisting customers with billing, packaging, and any post-sales support required. Managing loyalty programs, promotional campaigns, and customer engagement Collaborating with other retail staff to achieve sales targets, maintain store Documenting and resolving customer requests and concerns, escalating issues when necessary to the Store Manager. Hardworking, 12th pass , good in communication
Company Description
Firstcry Franchise Viman-nagar - Pune's Biggest Franchise store
Role Description
As a Customer Relationship Officer, your contributions will be essential in creating
exceptional shopping experiences for our customers and fostering long-term
relationships. Your responsibilities will include, but are not limited to :
- Greeting all customers warmly and ensuring a welcoming environment throughout
the store.
on products, offers, and promotions.
complaints, and feedback with professionalism and empathy.
and existing inventory.
initiatives to maximize satisfaction and repeat business.
standards, and contribute to a positive team environment.
Qualifications
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Relationship Officer • Pune, Maharashtra, India