Sr Product Analysis and Design Specialist

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role :

Grade Level (for internal use) :

09 The Team :

Platforms include post-trade securities, corporate actions processing and Proxy solutions providing single platform trade flow management and custody and investment accounting solution across business lines and geographies. Also, providing end-to-end automation of corporate actions and income processing, from announcement capture and validation, to complete downstream processing.  Other supporting solutions include web-based self-service platform that enables front-office, middle-office and end-customer users to seamlessly interact with their post-trade environment.

A self-service business analytics application sitting on top of these, that enables operations to seamlessly interact with data.

From the reference data side, there is Managed Corporate Actions(MCA) service which is a best-in-class centralized source of validated corporate action announcements for nearly three million equities, fixed income, and structured finance securities across global markets. MCA services customers as a single source that streamlines operations for the collection, validation and dissemination of corporate actions. It also provides unlimited access to corporate action data and allows customers to view full details in real time, including event-level data, dates, options, terms and conditions and restrictions.

As an international team of industry experts we architect and deliver intelligent post-trade software applications to the capital markets globally. We have a proven history transforming business models for the world's premier financial institutions, enabling them to enter new markets, reduce risk, increase efficiency, scalability and improve service standards.

We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing, securities and cash processing, and post trade analytics.

The Business Analyst role is one of the most important roles in any client implementation. S&P Global has a requirement for an experienced Business Analyst who can further enhance and evolve the post trade securities and corporate actions suite of products, consult and lead client onboarding to our platforms seamlessly.

The Impact :

With our transition to a more contextual, searchable, and automation-friendly documentation framework, the Technical Writer will play a strategic role in enhancing product usability, client onboarding, and support efficiency. This role goes beyond documentation-it supports scalable knowledge transfer, reduces dependency on SMEs, and enables self-serve capabilities for internal and external users.

The Technical Writer will closely collaborate with Product Managers, Business Analysts, and Client Trainers to ensure documentation reflects the latest product features and real-world usage, while also enabling future SaaS implementations.

What's in it for you :

Opportunity to influence the knowledge architecture of a mission-critical platform in the capital markets domain.

Hybrid role with exposure to product strategy, training, and enablement.

Potential to evolve into a dual role involving light product analysis and client-facing training support.

Work alongside subject-matter experts in the post-trade and corporate actions space.

Contribute to a global platform supporting capital markets clients worldwide.

Responsibilities :

Own and maintain end-to-end product documentation, user guides, contextual help, onboarding assets, FAQs, and release notes.

Collaborate with Product Managers and BAs to translate complex features and business workflows into user-friendly content.

Lead the creation of interactive help formats such as walkthroughs, video tutorials, tooltips, and FAQs, aligned with modern RoboHelp or equivalent systems.

Build and manage structured documentation repositories, with scalable taxonomy and search optimization.

Keep all documentation in sync with agile product releases and change management protocols.

Partner with Design teams to elevate the user experience with accessible and dynamic help interfaces.

What We're Looking For :

Education and experience

5+ years of experience in technical writing, product documentation, or knowledge management roles.

Exposure to Capital Markets, Post-Trade Processing, or Corporate Actions preferred.

Proficient with documentation tools like Adobe RoboHelp, MadCap Flare, Document360 etc.

Strong writing, editing, and information architecture skills.

Experience working in Agile product development environments.

Ability to quickly understand technical products and processes and communicate them clearly.

Experience with video-based help, UX writing, or onboarding content design is a strong plus.

Personal impact

Self-starter with a passion for clear communication and user education.

Highly organized, detail-oriented, and quality-driven.

Collaborative mindset with the ability to work cross-functionally across product, design, client success, and engineering teams.

Strong interpersonal and communication skills-verbal and written.

Interest in evolving towards hybrid roles in product consulting or training.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com / marketintelligence .

What's In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Global Hiring and Opportunity at S&P Global :

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to   reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity   here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to :   EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.

US Candidates Only :     The EEO is the Law Poster http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf   describes discrimination protections under federal law.   Pay Transparency Nondiscrimination Provision - https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

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