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SIAM Analyst
ElancoBengaluru, Karnataka, India2 days ago
Job descriptionMinimum of three to five years of IT Service Desk experience. Minimum of three to five years of experience in data aggregation and reporting. Minimum of three to five years of experience and demonstrable proficiency using and developing reports within ServiceNow Education : A bachelor’s degree in IT, computer science, business, management or a related field is required Comprehensive understanding of an ITSM / ITIL governed support model. Proficiency in the analysis and interpretation of data and how to effectively utilize that information to drive efficiencies, maturation, and improvement. A solid understanding of IT Vendor deliverables and obligations through contracted SOWs, SLA / KPI measurement, and contractually binding credit generating stipulations Travel : 0% Location : India, Bangalore
Responsibilities :
- Generate, validate, and distribute monthly IT governance reports
- Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI (PBI) reports
- Assist in the development and delivery of vendor management reports for the VMO
- Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives
- Set up, monitor, and manage ServiceNow SLA definitions and reporting
What You Need to Succeed (minimum qualifications) :
What will give you a competitive edge (preferred qualifications) :
Additional Information :
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
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Analyst • Bengaluru, Karnataka, India